Our performance and customer satisfaction as measured by GEMM

Overall Rating: 4.93 of 10   \/   Poor Fair OK Good Excellent     Average Customer Rating: Excellent   \/   Poor Fair OK Good Excellent 77 ratings given. Review Feedback | Place Feedback     Customer Satisfaction: 94 %   \/   60% 75% 85% 90% 95% 4 of 77 ratings given were 'Fair' or 'Poor'. Review Feedback | Place Feedback     Grading Accuracy: 0 %   (?)   75% 80% 85% 90% 95% From 0 reports received from customers in past 180 days: 0 "better than advertised". 0 "as advertised". 0 "worse than advertised". 0 "wrong item shipped". (3 required to establish an average.) Default Reduces 'Overall Rating' by 0.10     Successful item 'fill'/ availability rate: 20 % \/ 50% 65% 75% 85% 95% 4 of 5 items ordered in past 180 days were not available. Reduces 'Overall Rating' by 4.98     Average time from customer order to ship: 0.8 days   (?)   8+ weeks 4-8 weeks 2-4 weeks 1-2 weeks <1 week 1 items shipped in past 180 days. (3 required to establish an average.) Default Reduces 'Overall Rating' by 0.00

Statistics last recalculated: 29Nov2009